The present General Conditions will expressly regulate the relations arising between VERLANABCN, Calle Provenza nº376, Barcelona, 08037 (Spain) and with CIF 38.797.677 N, and third parties (hereinafter, “Users”) that are registered as users and / or purchase products through the online store of the official website of VERLANABCN (http://www.verlanabcn.com “, hereinafter the” Store”).
These three documents are published in the Shop and have to be specifically accepted by the User at the time of the creation of his/her user account.
The access to the Web and its use, as well as the formalization of an order and the subsequent purchase of the products promoted through it, implies the reading, knowledge and acceptance of these General Conditions.
Obligations of the User
The User undertakes to use the Store to acquire the Products and to use each of the services of the Store diligently, in accordance with the law, and the provisions of these General Conditions. The User must not use them in any way that could inhibit, damage or deteriorate the normal performance of the Store or that could harm or cause damage to the property and rights of VERLANABCN, its suppliers, Users or any other third party .
The Store offers products for sale exclusively to final consumers, defined as natural persons or legal entities (companies) when acting for purposes other than those inherent to their commercial, business or professional activities. If you are not a final consumer, we invite you to abstain from placing any order.
The promotion that VERLANABCN carries out through the Store of the products sold is considered an invitation to buy. At no time, the User must understand it as an offer of sale. As a result, there will be no contract between the User and the Store in relation to any product until the order placed by the User has been expressly accepted by VERLANABCN.
Products and Prices
The Store reserves the right to decide, at any time, the Products that are offered to Users through the web. In particular, VERLANABCN may at any time add new Products or remove them from the Store.
Prices may change at any time, but the changes will not affect the orders that have already received the “Acceptance of Order” by the Store.
The Products included in the Store will correspond in the most reliable way possible. The characteristics of the Products and their prices are shown in the Store. The prices are in Euros and include VAT (if needed), unless otherwise indicated.
Methods of Payment
The procedure to place the order is detailed in the “Quick purchase guide”
Once the personal data, the delivery data and the method of payment have been completed, an “Order Confirmation Email” will be sent. It will include an “order number” that should be used for any communication with the Store.
In the maximum period of three working days an email will be sent to the User confirming the purchase (“Acceptance of order”). This email will inform about the delivery time depending on the mode of transport chosen, as well as the availability of stock. The official invoice will be sent to the User along with this email.
Only the products detailed in the “Acceptance of order” will be the object of the Contract. The Store will not be obliged to supply the User with any other product that does not appear in said acceptance.
If the User’s order is not accepted (full or partially) by the Store, we will reimburse the amount paid. The refund of the amount will be made through the same method of payment used by the User.
For any incident, claim or exercise of your rights, the User may send an email to the address firstname.lastname@example.org or a postal mail to VERLANABCN, Provenza 376, 08037-Barcelona (Spain), or a call to the customer service phone number (+34 639 39 01 20), from 10:00 am. to 8:00 pm, from Monday to Friday.
The shipping is limited to the territories of the European Union that are detailed in the “Quick Guide of purchase”, section of “Shipments”.
The Products bought through the Store will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum delivery period specified in the “Quick purchase guide”.
VERLANABCN is not responsible for delays that may occur due to force majeure, caused by unforeseen circumstances, logistical reasons, strikes, natural disasters, disturbances of public order, etc.
VERLANABCN will not be responsible for errors caused in the delivery when the shipping address entered by the User has a mistake or has been partially omitted.
The cost of the shipments is not included in the price of the Products, except in the cases described in the “Quick purchase guide”. At the time of purchase of the Product, the User will be informed of the exact shipping cost.
For the purposes of these Conditions, it will be understood that the delivery occurred at the moment in which the transport company makes the product available to the User (or the third party authorized by the User) and that is registered through the control system used by the transport company.
At the time of delivery, the User must check the good conditions of the package, stating on the delivery note any anomaly that could be detected on the packaging (breakage, moisture, opened package or with adhesive tape detached, etc.). In this case, VERLABN could make the relevant claim to the transport company. Alternatively, you can choose to reject the delivery and communicate, on the same day, that circumstance to the Store.
If after seven working days from the departure to the delivery of the order, the delivery has not been arranged, the User must contact the Store indicating said circumstance.
Intellectual and Industrial Property
The User recognizes that all the elements of the Store, the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used are protected by intellectual and industrial property rights of VERLANABCN or third parties, and that the General Conditions do not attribute any other rights than those specifically contemplated therein.
Unless authorized by VERLANABCN or, where applicable, by third-party holders of the corresponding rights, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information accessed through the use of the Store solely for their own needs, forcing themselves not to directly or indirectly take advantage of them.
The User accepts that communications with the Store were via email and acknowledges that any contract or notification, information and other communications that the Store sends electronically meets the legal requirements to be in writing. This condition will not affect your rights recognized by law.
Delimitation of Liability
The liability for damages to the User in relation to any product purchased at VERLANABCN will be strictly limited to the price paid for said product.
Applicable Legislation and Jurisdiction
You have the right to withdraw from this contract within a period of 14 calendar days. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you (other than the carrier), acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify your decision to withdraw from the contract through an unambiguous statement. You must send it to VERLANABCN, Provenza 376, 08008-Barcelona or call to the customer service (+34 639 39 01 20), from 10:00 am. to 8:00 p.m., from Monday to Friday or write to our email address email@example.com.
Consequences of the withdrawal
In case of withdrawal, we will refund the payment received from you, including the delivery costs (with the exception of the additional costs if you have chosen one tariff more expensive than the ordinary one). We will refund it with any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same method of payment used by you for the initial transaction, unless you have expressly provided otherwise.
We can retain the refund until we have received the goods. You must return the goods to VERLANABCN, without undue delay and, in any case, no later than 14 calendar days since the date you inform us of your decision to withdraw.
The term will be considered fulfilled if you make the return of the goods before the term has ended. You will be responsible for the decrease in the value of the goods resulting from an inappropriate manipulation.
Version updated on December 5, 2018